Starting on 2024-03-12 at 10:55 UTC, data sources on the Integrations page in Clari Studio were not visible to users due to an error in parsing data from our third party provider. The impact was limited to customers who attempted to (re)configure data sources to ingest non-CRM data into Clari. The functionality was restored by applying a fix on 2024-03-13 10:00 UTC. No customer data or configurations were at risk during this incident.
Posted Mar 15, 2024 - 05:50 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Mar 13, 2024 - 12:00 UTC
Identified
Our engineering teams have investigated and identified the issue and are implementing a fix.
The next status update will be after the fix has been applied.
Note: The issue should not have any impact on data ingestion activity and affects only the Studio page options. Please contact our support team if you notice any issues.
Posted Mar 13, 2024 - 03:28 UTC
Investigating
Customers with existing data sources to ingest data into clari may be seeing problems with Studio page to configure sources.
Our engineering team is actively investigating.
Posted Mar 13, 2024 - 03:23 UTC
This incident affected: Clari Revenue Platform (Studio).