At Jun 10, 2025 07:00 UTC, Groove experienced a complete outage that was caused by our third party hosting provider, Heroku. . Heroku is owned and operated by Salesforce. This outage was reported on the Heroku status page https://status.heroku.com/incidents/2822
During the Heroku outage all Groove services were unavailable including the Groove Web App, Groove Dialer, Groove Chrome Extension, and Groove Outlook Add-In.
Clari engaged with the Salesforce support team, submitted a support ticket, and followed the recommended mitigation steps, but were still unable to restore the Groove services. Once the Heroku outage was resolved on Jun 11, 2025 05:16 UTC, Groove services were able to gradually recover.
After monitoring the performance of Groove during peak hours, Clari formally closed the incident at Jun 11, 2025 20:17 UTC.