Groove Scheduler is not working as expected

Incident Report for Clari

Postmortem

On April 7, 2025, at 20:35 UTC, Groove Scheduler experienced intermittent availability due to an increase in traffic. Our engineering team promptly implemented the necessary adjustments to accommodate the surge. Service was fully restored by 20:48 UTC. At no time during this incident was user data at risk.

Posted Apr 09, 2025 - 15:06 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted Apr 08, 2025 - 14:28 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 08, 2025 - 13:39 UTC

Monitoring

Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident.

The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.

Posted Apr 07, 2025 - 22:48 UTC

Investigating

Some customers may be seeing problems with using Groove Scheduler for Groove Extension and Groove Outlook Add-In.

Our engineering team is actively investigating.

Posted Apr 07, 2025 - 22:26 UTC

This incident affected: Groove (Groove Extension, Outlook Add-in, Groove Scheduler).