Delays in RevDB data pipelines that are affecting many customers

Incident Report for Clari

Postmortem

On 2025-06-06 approximately 17:30 UTC, Clari detected that RevDB data was delayed for 70% of customers, leading to data becoming stale in RevDB-powered features such as Analyze and Account Inspection. RevDB data caught up for all customers by 2025-05-07 1:00 UTC.

Posted May 13, 2025 - 16:32 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted May 07, 2025 - 00:30 UTC

Monitoring

The team has identified the issue, and applied the fix. We are currently monitoring.

Posted May 07, 2025 - 00:18 UTC

Investigating

We have detected delays in RevDB data pipelines that are affecting many (though not all) customers. This will cause data to become stale in RevDB-powered features, which includes Analyze and Account Inspection for all customers, and Opportunity Inspection and Forecast for many customers. The Clari engineering team is actively working on the issue and will provide regular updates.

Posted May 06, 2025 - 23:00 UTC

This incident affected: Clari Revenue Platform (Revenue Database (RevDB)).